When a car breaks down, most customers just want to get back on the road soon without paying an extreme price. However, a little research and patience can go a long way in finding an auto repair shop. In fact, doing your due diligence now means your next trip to the mechanic won’t be anytime soon.
Find the best local options
There are some advantages to finding a neighborhood auto shop. First, you can ask neighbors and friends for their recommendations and personal experiences. Local stores will value customer loyalty and trust because they rely on word of mouth to create new customers. Second, the car can be easily dropped off and picked up, hopefully avoiding the process of arranging trips to and from the store. Lastly, a strong connection with a neighborhood store can result in fair prices to keep the customer coming back.
Check customer reviews
Even if auto repair services aren’t nearby, or there aren’t referrals from friends and family, there are a variety of Internet review sites worth checking out. The lack of online reviews may suggest inexperience. Of course, most stores will have a variety of good and bad reviews, but general trends around price, customer service, and quality of work are worth reading.
Compare more than prices
Compare prices and don’t always choose the cheapest option. Some auto repair shops will use a customer’s impatience against you and increase the price when they perceive a lack of negotiating skill. Remember that they need the client and not the other way around. It’s hard to wait when your primary mode of transportation needs fixing, but patience can pay off both now and in the future if it results in a good business relationship.
Prepare a list of questions
Similarly, don’t be afraid to ask questions. General questions about your experience, certifications, warranties, and work schedule let the mechanic know that you take this trade-in seriously. Of course, getting a price estimate is the best way to ensure you don’t get ripped off, and it helps to do a certain amount of research beforehand to understand what a fair price might be. Shopping and comparing prices can ensure the best possible deals.
meet the mechanic
Establish a good working relationship with the shop to give yourself peace of mind for future auto repairs. This will rarely be the last visit to a mechanic. Fair pricing, communication, and a serious disposition will result in a good deal for all parties. Also, if you leave a good review online or promise to come back, the relationship will find a solid footing.
No matter how the quest unfolds, remember to trust your instincts and do what is comfortable for you. No one wants to deal with a tense or forced business deal. Be patient, be confident, and trust those who have been through this before.