When it comes to phone support and the options to more successfully incorporate it into your online business, VoIP technologies are the way to go. Due to cheaper rates and extensive possibilities, VoIP termination can be considered as a perfect solution to replace the expensive telephone connection.
Consider setting up a virtual phone number for all of your potential business communication needs. This will save you a lot of money as well as give you the ability to maintain a strong connection with your customer. By purchasing a virtual local landline number, you will be able to receive incoming calls from the target audience in any country or continent, regardless of geography – distance and time difference will not change business activities, as supposed. be in the online business. A local landline phone number can be set up for any given location based on your choice, no matter where the business is actually located. As a subscriber to a phone number, you will only receive all incoming calls on your personal mobile phone or SIP/Skype account on your home computer. They can be respectively processed in the way that suits you best. From the list of possible additional existing telephone services, other call forwarding, automatic answer, interactive voice menu or virtual assistant options can be selected.
As a small independent online business, it’s important to maintain a well-known and reputable customer service line. With the help of a free virtual number, you can fully support your virtual call center activity. Potential buyers and anyone interested in your service or product will dial 1-800 toll free for the chance to learn more about your offerings. As the owner of a free line, you will only pay the monthly maintenance fee for the number with the charge calculated for incoming calls per minute, depending on the number and destination of the calls. All settings can be done individually in the personal profile account, which is easy and convenient to use and monitor.
The main benefits of setting up a virtual phone number can be named as follows:
1) You really get to better understand your client’s need, by making a personalized telephone consultation about the product or service you represent.
2) All inquiries are answered and issues resolved quickly and reliably.
3) Loyalty is earned with special treatment and personalized telephone service.
4) Trust builds faster for medium to high cost online or virtual offerings.
5) Constant follow-up of the suggestions, problems and requests of potential buyers.
6) Considerably lower expenses in telephone communication.
7) You get a virtual representative office in any country in the world.
It is important to emphasize at this point that offering excellent customer support is absolutely essential to the success of any online business. You might not set up your entire customer service department with smiling 24/7 consulting assistants, but since it’s crucial that all incoming calls are processed and answered correctly, it’s a must for a smooth running long-term sustainable business. By receiving all calls forwarded to your own private device or cell phone, you can set the call forwarding settings in the personal profile according to your personal preferences and needs. You can choose to offer phone support in the best possible and cost-effective way, for example by putting a toll-free number on the website, which goes directly to the voicemail or IVR menu with the main information about the product. In any case, you can always call back if necessary.